How do I login to my account?
For your safety and security, you will be asked to login to your secure Connecting Threads account before accessing personal information. To login, simply enter your e-mail address and your Connecting Threads password on the login page. You can access this page by clicking the "LOGIN" button on the top right corner of the website.
I forgot which email address I used to create a Connecting Threads account.
If you have a Connecting Threads account but forgot which e-mail address you used to register, it's okay. Just contact our customer service team and ask our representative to tell you which e-mail address they have on file. If you used an e-mail address that is no longer active, that's ok too, you can still log in using the old e-mail address and password, then change your e-mail address in the "Your Customer Information" section, and you're ready to go.
Forgot your password?
If you already have a Connecting Threads account but forgot your password, don't worry. It's happened to all of us at one time or another. That's why we created our Password Retrieval feature. Click on the "Forgot your password?" link on the 'My Account' page. Enter the e-mail address you used to register for Connecting Threads, and we'll e-mail you your password. You may want to double check that your e-mail account is set up to accept e-mails from our web site so that they are not marked as SPAM. For security reasons, our customer service representatives don't have access to your password.
I'm positive my e-mail address and my password are correct, but I still can't log in. What should I do?
If you have tried every email address and password combination you can think of and you still can't login, please contact our customer service and someone will be happy to assist you.