To speak with a live customer service operator, please call 1-800-574-6454 Monday through Friday 5:00 AM - 6:00 PM PT.

(Please note this schedule is subject to change during Holidays.)

Connecting Threads and Connecting Threads.com are a division of Crafts Americana Group, Inc.  The company's offices are located at:  13118 N.E. 4th St., Vancouver, Washington 98684.  Offices can be reached at (360) 260-8900 or faxed at (360) 260-8877.

If you have a question or problem regarding the website or an order you have placed, you can also email Customer Service and an operator will contact you.

If your problem includes technical difficulties, please include your internet browser (IE 7, Firefox, etc), operating system (Windows XP, Mac OSX, etc), and ISP (if applicable).

All general comments or suggestions regarding the website or products should be directed to Connecting Threads Staff. We appreciate your input and are always looking to improve your experience with us.