How do I review the items in my cart?
On the top right corner of the Connecting Threads website, click on "SHOPPING CART". Once clicked, you can view the items in your cart and make any edits necessary. Once your order has been placed, we will send you an order confirmation email.
Okay I'm ready. How do I submit my order?
Once you've checked and double checked your personal information, your cart, and your grand total, you will be prompted to pay with your credit card or with PayPal. Specify the type of card you are using, then enter your credit card number, the expiration date and the security code number on the back of the card. Click on the 'SUBMIT ORDER' button. You're done. Within seconds, your order will be transmitted to us electronically.
Please only click "SUBMIT ORDER" once to avoid duplicate charges. Please review your order carefully. Once submitted your order cannot be modified.
How will I know my order was placed?
We'll send you an order confirmation via email by midnight of the day that you ordered. The confirmation email will contain your order number and your customer number. If you have any questions about your order, these numbers will help our customer service reps pull up your information and assist you. We recommend that you don't delete them until your order is delivered to your house safe and sound!
I don't want to check out online. Do I have to?
Nope. We are happy to assist you in placing your order over the phone. Simply call our friendly customer service representatives, Monday through Friday, 5:00 AM - 6:00 PM PT. Please have your credit card information handy and call us at the appropriate toll-free number below: