Items that are listed on the website as “Available (date)” can be placed in your “Save for Later” and we will notify you by email when this item is available for purchase. 

Many of the items we list as “Save for Later” and not backordered is due to the inability to confirm the exact day the item will be available in our warehouse.  We strive to provide the most accurate arrival dates for items that are out of stock and work hard to have over 99% of our stock available at all times.

We have provided a Design Table that you can use to see up to 8 different fabrics on the table at one time.

How to add fabrics to the Design Table:

While viewing the Individual Fabrics you will see the “Design Table” Icon at the bottom right side of each fabric swatch.  If you click on the Icon it will automatically place the fabric on your Design Table.  If you want to add additional fabric to the Design Table you can click the Back button in your browser and you will go back to the fabric collection you just put on the Design Table.  Now you can pick another fabric from the same collection to add to the Design Table.  If you want to add a fabric from a different Collection you can click on the Fabric Tab and it will show you all the collections and you can proceed to the individual fabrics and add them to your Design Table by clicking on the Design Table Icon at the bottom right side of the fabric swatch.

Once all of the fabric is on your Design Table you can move them around by dragging them with your mouse.  You can also remove or add the fabric on the table by checking the “Add/Remove” box under the fabric swatch at the bottom of the page.  You can also delete the fabric from the Design Table group by clicking the “Design Table” Icon at the bottom right of the fabric swatch.

Ordering the Fabric on the Design Table:

Once you have viewed the fabric on the Design Table you can order the amount you will need by finding the swatch at the bottom of the page and clicking one of the Basket Icons to the right of each swatch.  The top Basket Icon is for a 1 yd cut, the second is for a ½ yd cut and the third is used to request a custom cut of the fabric.

Have fun mixing and matching fabric.

Isn’t it amazing that you can put items in your Basket, leave ConnectingThreads.com, then come back a few days later and the items are still in your Basket?

We can “remember” your Basket via cookies. When you place an item in your Basket, we place a small file on your hard drive (called a cookie) to remember what you have placed in your Basket.

This method works wonderfully if you always browse our site from the same computer. But, many people surf not just from home, but also from work, school, or the library. If you started shopping from home, but then surfed our site from work, you will notice that the items you put in your Basket at home don’t show up when you are at work. This is because all of that Basket information is stored on the hard drive of your computer at home.

To make your Basket “mobile”
Be sure to log in to ConnectingThreads.com on both computers. If you place some items in your Basket from home, then log in (or log in and then shop), we will attach the contents of your Basket to your user record (this record contains all the information you entered when you registered with us - name, address, etc.) Then, when you are browsing our site from a different computer, just log in and the items in your “saved” Basket will be instantly available.

It doesn’t matter at what point you log in to our Web site. You can add things to your Basket, log in, and we will then save the contents of your Basket. As you make changes to your Basket (by adding, modifying quantities, or deleting items) we will automatically save the changes to your customer record information. The same holds true if you come back to our site from another computer. You can start shopping, then log in. Once you log in, we can add the items you just added to Basket to the “saved” Basket you had from the other computer.

Remember, unless you log in to our site, our computers don’t know who you are, and won’t be able to attach the contents of your Basket to your customer record.

What happens if I use more than one computer to shop, but I don’t log in?
Items that you place in your Basket or Save for Later will remain on the hard drives of the computers that you use. For example, let’s say you start shopping from your computer at home, but do not log in. You then go to the library, and continue browsing ConnectingThreads.com from there. You will not be able to access the Basket or Save for Later you created at home, because you did not log in at home. If you log in to our site while you are at the library, and then go back home and log in to our site again, we will combine your “home” Basket and Save for Later with your “library” Basket and Save for Later.

Think of logging into ConnectingThreads.com in the same way that you save files on a CD-ROM. If you want to use a file on different computers, you save it on a CD-ROM to take with you. When you log into ConnectingThreads.com, we save your Basket and Save for Later for you, so that you can access them anywhere you go!

How to purchase a Gift Certificate

To order a gift certificate, please call 1-800-574-6454, Monday through Friday 5:00 AM - 6:00 PM PT or Saturday 6:00 AM - 5:00 PM PT. You can pay with your credit card. We will notify the lucky recipient of your thoughtful gift via conventional mail. You can fax your request for a Gift Certificate and include your credit card number, expiration date and signature to (360) 260-8877.

To purchase by check please mail to: P.O. Box 870760, Vancouver, WA 98687-7760

How to use a Gift Certificate:

If you wish to gather your order on the web, simply load your Basket (cart), print it out and call us with your gift certificate number, fax the order with your gift certificate number, or mail your order with your gift certificate. You may also use your gift certificate with the order form from our printed catalog.

To edit your personal information including the ship to address, click on the “Edit My Account Information” link. After you modify this information click on the “Update” button.

If you want to modify your Basket (cart) by changing the item quantity then click on the button to the right (Update) or click on the “X” button in the “Remove” column for items you wish to delete altogether. If you want to wait and purchase the item at another time click the “Save For Later?” button. If you wish to add additional items to your Basket (cart), then use the product navigation links at the top of the page. This section also allows you to change the Shipping Method to Rush, if applicable. Your particular combination of shipping address and items in the cart may not allow this option (for example, postal regulations prohibit shipping aerosol items by air or outside the continental U.S.). See “Shipping Information” in the Customer Service Section for more detailed information about our Rush Shipping method, standard delivery, and Canada shipments.

After you have reviewed your personal information, product purchases and the total of your bill, you will be asked to pay for the merchandise with your credit card. Please specify the type of card you are using, the credit card number, the expiration date and the security code number on the back of the card.

After filling in this data click on the “Place Order” button. After you have clicked on this button your order will be transmitted to us electronically. You will receive an order confirmation via e-mail, usually within 1 hour. The notice will contain your order number and your customer number, which you will need if you have questions regarding your order. If you have any additional questions please call our Customer Service Center at the number below. To continue surfing our website, just click on one of the navigation links on the toolbar at the top of the page.

What forms of payment do we accept?

All of our transactions are in U.S. Dollars. We accept Visa, MasterCard, Discover, and American Express as credit cards. In addition our U.S. residents can mail us a check or money order. Please note there is a $15 service charge for personal checks returned for NSF. Sorry, no C.O.D. or purchase orders.

• You are able to check the status of your order. 
• You can track your order while it is enroute. 
• View your order history for up to 90 days. 
• Once registered you will be able to use a one-step checkout process.

On our registration form, we will only ask you for information necessary to complete
your customer profile: your shipping address, billing address, your preferred privacy
settings, and how you heard about us. To ensure that your information remains secure,
we will also ask you for a Email Address and Password.

When you choose to Checkout, you will be taken to a page where you can either Login
or Register with ConnectingThreads.com. Registration will take only a few minutes.

1. Enter your Email address. Your Email Address will be case-insensitive (i.e.,
   don’t worry about capitalization).
2. Set your password. Your password should be between 6-12 characters, and can
   contain letters and/or numbers. Other characters, like punctuation marks, spaces,
   underscores, etc. are not allowed. Your Password will be case-sensitive (i.e.,
   make a note of the capitalization you use).
3. Fill out your customer information, being sure to fill in the fields asking for your
   country, name, complete mailing address, and daytime phone number. If the Shipping
   address is different from your Billing address, click the appropriate area (just above
   and to the right of the field to enter your Billing information), and then fill in
   the same set of information for the Shipping address.

The last two areas of the Registration form, ‘Privacy’ and ‘How Did you Hear about
Us?’ are straightforward. This is your chance to let us know whether you’d like to
receive further correspondence (via e-mail) from us or other quality crafting retailers.

After filling out this form, you will be automatically “logged in” and taken to a
page where you can complete your purchase.

You may edit any of this information at any time, by simply choosing to Edit My Customer
Information when viewing your Basket (cart) or when in Checkout.

You may print out your Basket (cart) at any time. Just go to Check out, enter
your Email Address and Password, and you will be taken to the Checkout page. Just
below the title Check out is a link to a page with a printer-friendly copy of your
Basket (cart) and Customer Information.

If you choose one of the payment options listed below, do not enter your credit card
data on the Checkout page (the only page where you can complete your order online).
Simply follow the instructions below for the option that fits your needs.

Credit card over the phone

If you prefer, you may call us toll free, Monday through Friday 5:00 AM - 6:00 PM
PT or Saturday 6:00 AM - 5:00 PM PT, at (800) 574-6454 to place an order with your
credit card.

Mail your order

If you prefer to mail your order to us with a check or money order (U.S. Residents
only) or credit card data enclosed, you may print the entire order from the checkout
page (or the printer-friendly version) and mail it to Connecting Threads, PO Box 870760, Vancouver
WA 98687-7760.

Please Note: If you choose to mail your order, payment must be enclosed or your items
cannot be shipped.

FAX your order

If you prefer to fax your order, you may print your order from the checkout page (or
the printer-friendly version), include your credit card type (VISA, MasterCard, etc.),
number, expiration date, signature and FAX it to (360) 260-8877.

1. I forgot my email address, what do I do?
   If you cannot remember the email address you use to log in, you can contact Customer Service and request the email address you used to register with us. However, if that email is no longer active, you will need to re-register using a new email address and password.

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2. I forgot my password, what do I do?
   Enter the email address you registered with into the Password Retrieval feature. We will send your password to that email address. Please
   make sure you are accepting emails from our website, so your password email is not
   marked as SPAM. Please do not contact Customer Service to request your email. Our
   operators do not have access to your password.

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3. My email and password are correct, why can’t I log-in?
   You may need to up-date certain settings and functions in your computer. Here is a brief list of what needs to be done:
   * Print your cart so you won’t lose this information.
   * You need to add www.connectingthreads.com to your Allowed Websites.
   * Your Security Setting can be no higher than medium high.
   * Delete all Connecting Threads cookies (listed as CT).
   * Close your browser and re-open to establish the new settings.
   Follow the steps below for Internet Explorer, Mozilla Firefox, or Netscape Navigator.
   

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   Internet Explorer
   Select the Tools drop-down from the Menu bar. Click on the Internet Options…
   Make sure that your security settings are no higher than Medium-High.
   
   Next, select the Privacy tab and click on “Edit” under Web Sites. Enter www.connectingthreads.com into the Address of Web site: field. Then click Allow.
   
   connectingthreads.com should appear as “Always Allow”. If so, click OK to exit this window and the next.
   
   Now close down your browser, open a new browser window and go to www.connectingthreads.comReturn to your Shopping Cart or My Account and try logging in again.
   

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   Mozilla Firefox
   Select the Tools drop-down from the Menu bar. Click on the Options…
   
   Enter www.connectingthreads.com into the Address of Web site: field. Then click Allow.
   
   www.connectingthreads.com should appear as “Allow”. If so, click Close to exit this window and OK to exit the next.
   
   Now close down your browser, open a new browser window and go to www.connectingthreads.comReturn to your Shopping Cart or My Account and try logging in again.
   

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   Netscape Navigator
   Open the Security Center from the Menu bar. Click on Current Site Settings.Select Features for this Site.
   
   Under the Advanced tab, make sure that the Allow Cookies box is checked.
   
   Click Done and close the Security Center. Now close down your browser, open a new browser window and go to www.connectingthreads.comReturn to your Shopping Cart or My Account and try logging in again.
   

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   If you have problems allowing websites please contact your internet browser software provider.
   

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4. What forms of payment do you accept?
   All of our transactions are in U.S. dollars. We accept Visa, MasterCard, DISCOVER, and American Express as credit cards. In addition U.S. Residents can mail us a check or money order denominated in U.S. dollars. Please note there is a $15 service charge for personal checks returned for NSF. Sorry, no C.O.D. or purchase orders.

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5. Is my credit card information safe on your site?
   Yes, shopping at connectingthreads.com is safe. Since our beginning in 1990 we have processed millions of credit card orders for hundreds of thousands of satisfied customers. We use Secure Socket Layer technology to protect your transmission over the Internet and you can rest assured that your personal and credit card information is fully encrypted.This technology is industry standard and no server other than connectingthreads.com will be able to decode it. For your protection, we do not allow unsecured transactions. If your browser or computer setup does not allow transmission through secure servers, our server will not allow you to connect to us, so you won’t have to worry about mistakenly placing an order through an unsecured connection!In the unlikely event of an unauthorized use of your credit card, your bank will either cover all of the charges or will limit your liability, just as with all non signed over-the-phone transactions you make in the “non-cyberworld” (with mail order catalogs or airlines for example). To learn more about your issuing institutions’ policies, please refer to your credit card disclosure statement or contact your bank or issuing institution directly. Finally, if you feel more comfortable, you can print out your
   order from the View Cart Screen and call us with your order. Or, you can print out
   your order from the Order Submit with all data included and fax or mail your order
   into us.

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6. How accurate are the colors on the website?
   When obtaining images for yarn and books, we do our best to achieve the highest level of color accuracy and image sharpness without compromising how quickly the images will appear on your screen. Unfortunately, we cannot guarantee how images appear to you. Every computer system and monitor displays color differently. If you’ve ever been in an electronics store, you may have noticed how the same television program looks different on various display televisions. Think of your computer system in the same way. A green will probably never appear blue, but it may be difficult to tell the difference between a blue-green and a turquoise. Some images may also appear darker than the item will actually be in real-life.If you are dissatisfied with how color displays on your computer, we recommend discussing
   it with a qualified professional (whether that be your granddaughter or technical
   support from the place where you purchased your computer.) It is possible to improve color accuracy on your computer- it may require only simple tweaking of your display settings or it may necessitate the purchase of new software or hardware.

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7. How do I delete my cookies?
   This will delete any items in your shopping cart, so you will want to print it or write down the items first.If you are using Internet Explorer as your Internet Service Provider:
   1. In Internet Explorer, on the Tools menu, click Internet Options.
   2. On the General tab, click Settings, and then click View files.
   3. Select the cookie you want to delete, and then, on the File menu, click Delete.
   Notes:
   • Some Web sites store your member name and password or other personally identifiable information about you in a cookie; therefore, if you delete a cookie, you may need to re-enter this information the next time you visit the site.
   • To delete all of the cookies on your computer, click Delete Cookies on the General tab.
   • If you use another Internet Service Provider, while you are in this Service click on HELP and enter Delete Cookies and it should bring up the instructions how to do this in their software.

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8. How do I change my email address?
   Go to My Account and log in using your original Email Address and Password.
   It will take you to “Your Customer Information”. Go to the first section marked “Set Your User Options” and change your email address in the number one section “Enter your email address”. Review the other information and then click the UPDATE button.

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9. What is a Promo Code and where do I get one?
   The promotion code is only needed when ordering from a sale advertisement in a magazine. If there is a time that you will need to use a promotional code to receive a special price we will inform you through the advertisement, email or in the catalog.

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10. Do you sell wholesale?
    We do not offer wholesale prices at this time. Most of our products have already been reduced in price and we feel that those prices are very competitive in today’s market. We want to offer the same great prices to all of our customers.

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11. Having problems viewing Kit fabrics or Book pages?
    To view this information you need to turn off your pop-up blocker on your browser software.  Note: This function is usually listed under the Tool Menu.
    

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12. Having problems printing free patterns?
    To print free patterns you need to turn off your pop-up blocker on your browser software. Note: This function is usually listed under the Tool Menu.
    

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]]> http://www.connectingthreads.com/help/index.php/archive/faq/feed/ http://www.connectingthreads.com/help/index.php/archive/domestic-payment-and-shipping-options/ http://www.connectingthreads.com/help/index.php/archive/domestic-payment-and-shipping-options/#comments Tue, 04 Sep 2007 22:06:48 +0000 admin http://10.10.10.25/help/index.php/archive/domestic-payment-and-shipping-options/ Most orders are processed and on their way to you within 24 hours. In stock items,
shipped standard shipping, should be on your doorstep within 5-14 calendar days anywhere
in the U.S. (including Alaska, Hawaii, U.S. Territories and Military Addresses). If
not delivered by the 14th day, call our customer service center at 1-800-574-6454,
5:00am - 6:00pm PT Monday through Friday, 6:00am - 5:00pm PT Saturday, and we will
gladly assist you in tracking the order. Backorders will not be charged additional
shipping. We use the US Postal Service for our Standard shipping, please provide us
with the appropriate address. Shipping and handling charges are listed in the table
below.

Shipping and Handling Table
Order Total	Contiguous U.S., Military Addresses	AK, HI, U.S. Territories
up to $19.99	$3.29	$10.29
$20 - $39.99	$4.29	$11.29
$40.00 - $49.99	$5.99	$12.99
$50.00 & over (web only)	FREE	$7.00
$50.00 & over (catalog & phone)	$6.99	$13.99
* includes catalog

Residents of Washington state will be charged 8.2% sales tax calculated on the total
of the order including shipping charges. Residents of Ohio will be charged the appropriate
county sales tax calculated on the total of the order including shipping charges.
Residents of all other states are responsible for paying any applicable local sales
tax.

Connecting Threads and ConnectingThreads.com reserve the right to amend at any time any policies governing
this Web site, including these Terms and Conditions and Company’s Privacy Policy,
by posting the amended terms and providing notice of such amendments. The amended
terms shall be effective upon posting. If you do not accept the amended terms, you
should cease using this Web site.

Notwithstanding any of these terms and conditions, The Company reserves the right,
without notice and in its sole discretion, to terminate your license to use this Web
site, and to block or prevent future access to and use of this Web site.

If any provision of these terms and conditions shall be deemed unlawful, void, or
for any reason unenforceable, then that provision shall be deemed severable from these
terms and conditions and shall not affect the validity and enforceability of any remaining
provisions.