To speak with a live customer service operator, our customer service representatives are available Monday through Friday 5:00 AM - 6:00 PM PT. Please note that this schedule is subject to change during Holidays.

To reach our representatives by phone:

United States & Canada: 800-574-6454
Australia: 1-800-106750
United Kingdom: 080 8234 6084

To reach our representatives by email: 

United States & Canada:
United Kingdom:

If your problem includes technical difficulties, please include your internet browser (IE 7, Firefox, etc), operating system (Windows XP, Mac OSX, etc), and ISP (if applicable).

Connecting Threads and Connecting are a division of Crafts Americana Group, Inc.  The company is headquartered at: 13118 NE 4th St., Vancouver, Washington 98684.  Offices can be reached at (360) 260-8900 or faxed at (360) 260-8877.