To speak with a live customer service operator, our customer service representatives are available Monday through Friday 5:00 AM - 6:00 PM PT. Please note that this schedule is subject to change during Holidays.
To reach our representatives by phone:
United States & Canada: 800-574-6454
United Kingdom: 080 8234 6084
To reach our representatives by email:
If your problem includes technical difficulties, please include your internet browser (IE 7, Firefox, etc), operating system (Windows XP, Mac OSX, etc), and ISP (if applicable).
Connecting Threads and Connecting Threads.com are a division of Crafts Americana Group, Inc. The company is headquartered at: 13118 NE 4th St., Vancouver, Washington 98684. Offices can be reached at (360) 260-8900 or faxed at (360) 260-8877.